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Please carefully read the following terms and conditions before using the Munchmate Food Delivery App. By accessing or using the app, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using the app.
By downloading, installing, or using the Munchmate Food Delivery App, you agree to comply with and be bound by these terms and conditions. Munchmate reserves the right to update or modify these terms at any time without prior notice. Users are encouraged to review these terms regularly to stay informed of any changes.
To use the Munchmate Food Delivery App, users may be required to create an account. Users must provide accurate, complete, and up-to-date information during the registration process. Users are responsible for maintaining the confidentiality of their account credentials and are liable for all activities conducted under their account.
Users can place orders through the Munchmate Food Delivery App. The accuracy and completeness of order information, including delivery address, contact details, and order items, are the user's responsibility. Munchmate is not responsible for any errors or delays caused by inaccurate information provided by the user.
Users agree to pay the specified prices for the food items and any applicable delivery fees. Payments can be made through the payment methods available on the Munchmate Food Delivery App. All transactions are processed securely, and user payment information is handled in accordance with applicable data protection laws.
Delivery times provided by Munchmate are estimates and may vary due to factors beyond our control. Munchmate is not liable for any delays or disruptions in delivery caused by weather conditions, traffic, or other unforeseen circumstances.
Users may or may not be able to cancel orders within a specified time frame, as indicated in the user policy. Refunds are subject to the refund policy outlined in the Munchmate User policy. Refunds may be issued in the original form of payment or as app wallet credit, at Munchmate's discretion.
Users agree not to use the Munchmate Food Delivery App for any unlawful or prohibited purpose. Any violation of these terms may result in the suspension or termination of the user's account.
Munchmate's Privacy Policy governs the collection, use, and disclosure of personal information. Users are encouraged to review the Privacy Policy to understand how their data is handled.
Effective Date: Jan 9, 2024
At Munchmate, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use the Munchmate Food Delivery App.
Personal Information: We may collect personal information, including but not limited to your name, contact details, and payment information when you register an account or place an order.
Order Information: Details related to your orders, including delivery address and order history, are collected to facilitate the delivery process.
Device Information: We automatically collect information about your device, including IP address, device type, and operating system, to enhance your app experience.
Order Fulfillment: We use your information to process and deliver your orders, including communicating with you about your order status.
Account Management: Your account information is utilized for managing your account, providing customer support, and addressing any issues you may encounter.
Improving Services: We analyze user data to enhance our services, optimize app functionality, and tailor our offerings to better meet your preferences.
Third-Party Partners: We may share necessary information with our trusted third-party partners, including restaurants and delivery personnel, to fulfill your orders.
Legal Compliance: We may disclose information if required by law or to protect our rights, users, or third parties.
Data Security: We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.
Account Preferences: You have the option to manage your account preferences and update your information within the app.
Marketing Communications: You can choose to opt-out of marketing communications by adjusting your preferences in the app settings.
Notification: We may or may not notify you of any material changes to our Privacy Policy via email or through the app.
If you have any questions, concerns, or requests regarding your privacy, please contact us at help@munchmateng.com.
By using the Munchmate Food Delivery App, you consent to the terms outlined in this Privacy Policy. Please review this policy periodically for updates.
Munchmate reserves the right to terminate or suspend user accounts without notice for any reason, including but not limited to violation of these terms.
These terms and conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Nigeria.
